I HAVE RECENTLY RECEIVED SOME QUESTIONS REGARDING ORIGAMI OWL
WARRANTIES AND SUCH.
HERE ARE THE ANSWERS TO MANY OF YOUR QUESTIONS! :)
DO YOU OFFER ANY WARRANTIES ON YOUR MERCHANDISE?
We strive for excellence in every area of our business. If you are not completely head over heels in love with your new jewelry, you can exchange any unworn items. The exchange policy does not include Party Plan Design Specials.
Within 30 Days
You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.
Examples of manufacturer defect:
- non-functional clasp
- abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
- jump ring or chain link that is not closed properly
- different from described length
- Epoxy (adhesive - glass or crystals are loose)
| Reason | Resolution | Claim Must Be Submitted |
| Item received different than what was ordered | Replacement with correct item | Within 14 calendar days of Original Ship Date |
| Item missing from order shipment | Replacement with original item | Within 7 calendar days of the date the order was received |
| Item arrived damaged | Replacement with same item | Within 14 calendar days of Original Ship Date |
| Item is defective, or breaks with minimal wear | Replacement with same item | Within 30 calendar days of Original Ship Date |
| Wrong Size | Exchange for correct size | Within 30 calendar days of Original Ship Date |
| Unhappy with design or color | Refund | Within 30 calendar days of Original Ship Date (a 15% restocking fee may apply) |
| Exchange for different item | Within 30 calendar days of Original Ship Date |
| Cancel a Backordered Item | Refund | Anytime, as long as the item is still in Backorder status (not shipped or processing) |
| Cancel an order | Refund | Anytime, as long as the order has not shipped or been processed. If the order has been processed order shipped, a 15% restocking fee may apply. |
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc). Upon receipt of your order, please check it carefully for accuracy.
HOW DO I CARE FOR MY JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa + Discover.
At all of our in-home boutiques we accept: Cash, check, MasterCard, Visa, + Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
We are very sorry, but at this time we do not offer price adjustments.
HOW DO I CONTACT ORIGAMI OWL?
We love hearing from our customers! You can contact us regarding general questions or comments by e-mail at: Customercare@origamiowl.com
You can also write to us at:
Origami Owl
410 S Benson Lane
Ste. 1
Chandler, AZ 85224
To speak with a friendly Customer Care representative, call 888.491.0331 from 9 a.m. - 5 p.m. PST, Monday - Friday.
IS YOUR WEBSITE SECURE?
Origami Owl is committed to protecting your personal information + providing a secure online shopping experience. We use industry standard encryption + password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At Origami Owl, we value your privacy. It is our policy never to share, sell, rent, barter or trade our mailing list or e-mail list to anyone or any company - without exception!
DESIGNER
WHO CAN SELL ORIGAMI OWL JEWELRY?
Our jewelry line will be available online + through Origami Owl Designers.
CAN A CONSULTANT BE A HOST?
You sure can! However, hostess rewards are reserved to incentivize individuals that are not Independent Designers to host a jewelry party and are not intended for Active Designers.
WHAT ARE THE REQUIREMENTS FOR BECOMING AN ORIGAMI OWL DESIGNER?
As an Origami Owl Designer, you have the opportunity to increase friendships, to earn a competitive income + to develop professionally. The basic requirements of becoming an Origami Owl Designer are as follows:
- Must be at least 14 years of age with a legal guardian signature
- Possess a government issued Social Security number
- Be a citizen or a permanent resident of the U.S.
- Sign + submit a completed Designer Agreement
HOW DO I PURCHASE JEWELRY?
Consultants may order any variety of jewelry products from our collections at 30-50% off retail through their Origami Owl Back Office.
WHAT ARE THE PRICE LEVELS?
Most of our jewelry will sell below $25, which is much more cost effective than most of our direct selling competition. Unlike our competition, we will be offering a variety of unique and one-of-a-kind styles that cannot be duplicated. Origami Owl Jewelry is completely customizable and can be designed to suit any price point with charms starting as low as $5.00.
HOW DO I GENERATE INCOME?
Independent Designers may grow flourishing businesses by selling Origami Owl's line of customizable jewelry at in-home boutique jewelry parties, events, through their personalized e-commerce website, as well as by mentoring others on how to share Origami Owl's unique jewelry experience. We offer a very special, customizable product + the opportunity to earn money in a career that's fun + flexible.
HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ORIGAMI OWL DESIGNER?
The best part of a career with Origami Owl is that there are so many ways to be successful! The amount of money you may make as an Independent Designer with Origami Owl will depend upon many factors including your personal goals + the amount of time + effort you choose to invest in your business. As a Designer, you determine how many hours you would like to work. Many Independent Designers operate their businesses on a part-time basis with the goal of meeting short-term financial goals. Others elect to build their own business to the extent that they are able to leave their current job and focus their full attention to building their Origami Owl Business full time. Our Career Plan is designed to provide the correct path for success and incentives that will compensate you.
HOW MUCH INVENTORY DO I NEED TO PURCHASE AS AN ORIGAMI OWL DESIGNER?
The first thing to remember is that purchasing inventory is an individual decision and it's certainly not a requirement for you to begin your Origami Owl Business. We always recommend that you determine what activity level you intend to pursue in your new venture and then, if appropriate for your personal circumstances, invest in a level of inventory that supports that activity.
As you contemplate your decision, you may want to consider some of the reasons why Origami Owl believes in maintaining an appropriate amount of inventory is beneficial. Our Designers enjoy providing customers, who build their custom jewelry, on the spot which certainly makes a case for instant gratification and instant cash flow. We also believed that having inventory on hand could help an Independent Designer feel more motivated and committed to her Origami Owl business.
Origami Owl provides a multitude of Company-published materials available that contain excellent tips aimed at helping your business be a success. You also have the opportunity to ask other successful Independent Designers, such as your personal Mentor, for tips and advice on selling Origami Owl Custom Jewelry.
HOW OFTEN DOES ORIGAMI OWL INTRODUCE NEW PRODUCTS?
In a marketplace driven by innovation, it is critical to stay competitive by introducing new products. Origami Owl is always innovating new products in order to keep up with current trends. Limited-edition items are introduced periodically and our one-of-a-kind collections will always evolve and be at the forefront of our brand. Our custom jewelry will always focus on being personal and unique to the individual.
We occasionally will update our packaging to keep our presentation current and fresh. Remember that we're in the fashion business. Fashion is always changing and different styles are being created. Fresh new innovations in jewelry and unique one-of-a-kind pieces will always have a special place in our hearts and the hearts of our Designers.
HOW DO I GET STARTED?
- What do I do first?
- Complete a DESIGNER Agreement online. If a Mentor shared this opportunity with you then you'll need the last name and DESIGNER ID # of the Mentor.
- Anticipate the arrival of your Business Kit.
- Kick off your new profession as an Origami Owl Designer by holding your first Origami Owl Jewelry Party!
How will I get paid?
- Designers have the opportunity to sell products and instantly keep the profits. For commission payments and orders from the Designers e-commerce website the Designers can choose to have payments directly deposited to their account or receive a check from Origami Owl. For Designers who prefer to receive their checks by mail, checks will be mailed out on approximately the tenth day of the month if the check amount exceeds $10.00. If the check amount is below $10.00 the amount will be held until the following month.
Can I transfer or sell my Origami Owl Independent Designer Business?
- The agreement with each Independent Designer is a personal contract with Origami Owl and may only be transferred at the approval of the Company.
ARE TAXES DEDUCTED FROM MY COMMISSION CHECKS?
Because of the nature of the business each and every Independent Designer is considered an independent contractor. Because of this structure it is the responsibility of the Independent Designer to pay his or her Social Security tax and any other applicable taxes. Origami Owl does not deduct any taxes from an Independent Designers commission checks. Each year, Origami Owl will issue a form (IRS Form 1099) to each Independent Designer for the prior year's earnings, provided they have earned at least $600.00 U.S. dollars (the lowest amount in annual compensation that must be reported to the IRS) in; incentives, override commissions, including trip incentives and other reportable earnings.
ORDERS
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
At this time, Origami Owl only accepts orders for the United States, U.S. Territories and APO/FPO. For your protection, we will not ship merchandise if we are unable to verify your billing address.
Orders shipping to U.S. Territories may only be shipped via FedEx International Priority® and may require additional business days for delivery. Likewise, orders to APO/FPO ship via USPS and may also require additional days for delivery.
I'M HAVING PROBLEMS COMPLETING ORDER?
We will be happy to assist you. Please email our customer care center at: Customercare@origamiowl.com
HOW DO I TRACK MY ORDER STATUS?
You will receive an e-mail containing your tracking number once your order ships. If you have any questions regarding your order please don't hesitate to contact us at customercare@origamiowl.com.
HOW DO I CANCEL OR CHANGE MY ORDER?
Our ordering systems are arranged in such a way as to provide immediate selection and careful packing of your jewelry order. This allows us to pick, pack and ship items with speed and accuracy. However, we understand sometimes things happen, please contact us and we will do everything we can to accommodate your needs. Sometimes, once an order has been placed; we are unable to make any modifications to the order, including cancellations. If you put an invalid address, your order will ship to that address and be returned to the warehouse. A new shipment will have to be generated and additional ship charges will apply. With that being said, please make sure you have selected the appropriate item upon submitting your purchase.
WHAT COULD DELAY MY ORDER?
Origami Owl is committed to protecting our customer's personal and financial information from being used in a fraudulent manner. We take many precautions in verifying the security and privacy of all orders. For this reason, most items take a minimum of (1) one full business day before being approved for shipment.
MY ORDER CONTAINED AN ITEM LISTED AS "OUT OF STOCK" WHAT DO I DO?
If you have an "out of stock" item listed in your shopping cart, you should see the expected ship date. Origami Owl makes every effort to keep adequate stock of the items listed on our website and in our catalog. You may also ask a Designer to place an order for you or check back often to see if the item has been replenished and place a new order.
ONLINE SHOPPING EXCHANGE POLICIES
Origami Owl will politely accept exchanges from its online retail customers who entrusted them by making a purchase at origamiowl.com. To exchange an item purchased directly from an Origami Owl Independent Designer, please contact your Designer directly. If your Designer cannot be located, please call us and we will assist you with locating your nearest Origami Owl Independent Designer.
*Exchanges must include a copy of the original invoice and be in its original unused condition.
INCORRECT OR FAULTY ITEMS:
Designers are responsible for handling the exchange of damaged items for their customers. Items that are damaged in transit, break prior to wearing or have a manufacturing defect and are reported to the Origami Owl Returns Center by a Designer within 30 days of shipment are eligible for exchange.
- Replacements will be processed upon our receipt of faulty or damaged jewelry or item.
- Exchanges must include a copy of the original invoice along with any original tags or packaging.
- Replacement items ship free to customers at Origami Owl's expense.
Contact customercare@origamiowl.com with any questions you may have regarding returns.
WHERE IS ORIGAMI OWL JEWELRY MANUFACTURED?
The unique precedence that Origami Owl is setting is that a majority of its jewelry is made by artisans in Asia. Each of our reputable suppliers has been manufacturing jewelry for many years and has been a part of stringent testing to make sure there are no unwarranted substances. We take pride in every piece we manufacture that is why we have tested our jewelry and certify that all of our items pass (CPSC) U.S. Consumer Product Safety Commission testing. The fact that most of our creations are one-of-a-kind jewelry is the hallmark of a fine company and party plan organization. Join Origami Owl.
